The check out process did not complete, did I do something wrong? TOP

Check outs are processed though PayPal; you do not need to have a PayPal account, you can pay with PayPal using a credit card. Once payment is complete, please be patient and let it redirect from PayPal back to our "Thank You for your order" screen. Otherwise, we will not get your order.

If I'm looking for a particular scent, is there a quick way to find it? TOP

We realize that the scent list is large; you can search it by holding down Ctrl and pressing the F key. That will pop up an option in the lower left screen where you can enter your search criteria. The scent list is divided alphabetically & also into categories, many scents can be found in several differents blends, so be sure & search each list. 

What Is Our Turn Around Time(TAT)? TOP

TAT: Turn-around time is usually less than two weeks. There are times during sales and other circumstances that it may take longer. I will do my best to give the most accurate TAT possible on the front page and make everyone aware of any changes in TAT. If you ever have questions about your order please feel free to email me at lisa@cleanseyoursoul.com

What Is Our Refund Policy? TOP

REFUNDS: While I hope that every scent you order will be one you love, I realize that sometimes a scent won't be to your liking. Before ordering a lot of products in one scent, you might want to consider ordering a smaller product in the scent to see if you like it. I am a small business and cannot offer refunds or exchanges on a scent if you don`t care for it.

How Do I Contact You? TOP

CONTACT: If you have any questions about any of our policies please contact Lisa at lisa@cleanseyoursoul.com or Pattie at pattie@cleanseyoursoul.com